Apple Care

Annoyances: Multimillion dollar companies that nickel and dime you!! Explanation… My bad day!

I will be fair, this bad day is a result of 2.5 months, but today is the day I shall seek my revenge. If anyone knows anything about me it is that I am very ill fated when it comes to cell phones. The strangest things occur when I am in possession of a cell phone that I like. This being said, I still decided, against my better judgment, that I should purchase my dream phone… the iPhone! I had worked VERY hard and thought that I had deserved this special treat. Day three of owning the damn thing, it is stolen right out from my purse while shopping in a Macy’s grocery store. Did I call Apple IMMEDIATELY? Why, of course I did. They gave me the regrettable news that my phone did not have theft insurance in Apple Care, but that I HAD to spend another 100 dollars to be able to track it. However, I had to have the phone to set it up. SO, there I was distraught and very frustrated. The iPhone costs between 100-300 dollars to purchase. Another 100 for apple care, and now another 100 for Mobile me mobile. That is 300-500 just to start up. Plus, AT&T is not the cheapest to go with. An average bill is close to 100 a month. I am committed, and I could just not walk away. I went into the AT&T store and since I had just barely bought the phone they gave me a pretty good deal of 400 to replace the phone. That was including ALL the programs that I needed. I was on my way. Not even two weeks after having this new phone, it began doing some strange and mysterious things. Turning off, not letting me get into my texting, dropping the apps I would download, etc. I called the Apple hotline and got a very nice person on the phone. She told me she would mail one to me immediately. That it would be there in 2 business days. I would then have 10 days to return the broken phone. 8 days later… still no phone. I called again and got another nice guy this time. He looked up my account to find that it was shipped to the wrong address. He simply sent me another one. I told him that I had only 2 days to send back my broken phone, but I needed it until the replacement came. He assured me I was ok and put a “note” on my record to stop any problems. Two days later my phone came and I sent back my broken one. Today, I found that I was overdrawn $600 dollars in my account. I went to the bank and they told me it was Apple. I called and was on the phone for an hour and 22 minutes… only to get 530 of my dollars back. They refused, in a nice way, to pay for the full amount and all the overdraft charges being sent to my bank.

Moral of this story… you can still have nice personable customer service and still not achieve any actual costumer service!!